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General Booking Terms and Conditions

General Terms and Conditions at a Glance
The contractual conditions form an integral part of this deed. For this purpose the undersigned adherent declares, by specific approval, to have acknowledged and accepted them at the time of signing, as well as to have been informed to this effect by the proposer.Reservations for stays and related contracts, for anything not specified, are governed by the laws in force. DIMORA IL MANDORLO reserves the right, in the event of force majeure, to cancel all or part of the booking at any time with no other obligation than to return the sums paid.
  1. Cancellations – No refunds are due to those who do not turn up at the beginning of their stay, those who cancel after their stay has started, those who delay the start of their stay, or those who interrupt their stay.
  2. Arrivals and departures – Rooms/apartments may be occupied at the beginning of the stay from 4 p.m. and must be vacated by 10 a.m. on the day of departure.
  3. Rules for the rooms/apartments – The rooms/apartments are furnished and equipped. Any damage to furniture or other objects in the room/apartment must be compensated for by the occupant, who also declares that he/she accepts the “Rules and Regulations” for the conduct of the stay.
  4. Quality Control – DIMORA IL MANDORLO has a Quality Control plan within its organisational structure. With a view to improving the services offered and customer satisfaction, satisfaction questionnaires and/or requests for reviews may be sent out at the end of the stay.
  5. Liability – DIMORA IL MANDORLO and its correspondents shall not be held liable for any damage occurring to persons or property during the course of the stay (injury, theft or loss of personal items, irregularities due to delays, negligence of persons in charge of services, etc.).
  6. Waiver of Jurisdiction – The Court of Brindisi shall have exclusive jurisdiction over any disputes.
  7. Car parking – The facility is not liable for any damage to parked cars.

RULES

Responsibility:

Il cliente è responsabile, anche penalmente, per eventuali danni arrecati all’immobile e/o persone nella condizione dello stesso.

Living room:

  • Do not leave taps running unnecessarily to avoid depletion of the facility’s water reserves and consequent damage to the autoclaves. The use of running water to wash the car is strictly forbidden.
  • During the night, in your absence, do not leave lights on and furnishings inside and outside.
  • Do not soil walls and mattresses; avoid introducing nappies, sanitary towels or any other type of paper other than toilet paper into the toilet to avoid blockages. Improper use of bathroom and bed linen such as to cause indelible damage to it will be reported by the staff at reception. Any such damage will be charged to you.
  • The rooms/apartments are equipped with low-power electricity meters; avoid switching on water heaters, hairdryers or other electric heating elements at the same time.
  • Please report any damage to furniture, furnishings, mattresses, fixtures and anything else before departure.

GENERAL TERMS AND CONDITIONS OF RESERVATION

1. Introduction

The purpose of this document is to regulate the TERMS AND/OR GENERAL CONDITIONS of the online Booking and Pre-Booking services (hereinafter, and interchangeably, the online Booking and Pre-Booking services or Services) of DIMORA IL MANDORLO DI CALELLA STEFANO with registered office in OSTUNI (BR) CONTRADA CERVAROLO SN CAP 72017 – P.IVA 02603460748 – REA BR – 161661 (hereinafter ‘DIMORA IL MANDORLO’), tel. +39 339 126 8109. The terms ‘You’ and ‘User’ are used herein in reference to any individual and/or entity that for whatever reason accesses www.dimorailmandorlo.it or uses the services.

The use of these services implies full and unconditional acceptance and validity of all the individual terms and/or general conditions, which shall be considered as automatically incorporated into the agreement signed with DIMORA IL MANDORLO without the need for their written transcription herein, including the most up-to-date version of the same terms and/or conditions.

 

2. USE OF THE ALMOND TREE’S PRE-BOOKING AND ONLINE RESERVATION SERVICES

2.1. Pre-Booking Services

The online pre-booking services are purely informative, and their only purpose is to offer users the possibility to consult the availability of individual flats or of the entire structure. WITHIN 24 HOURS, THE USER WILL RECEIVE AN E-MAIL CONFIRMING THE RESERVATION, WHICH WILL THEREFORE ONLY BE BINDING FOLLOWING ACCEPTANCE BY DIMORA IL MANDORLO, THROUGH ITS CONFIRMATION BY E-MAIL AND SUBSEQUENT PAYMENT BY THE USER. The user must check the confirmation of the booking and immediately report in writing to DIMORA IL MANDORLO any errors.

2.2. Online Booking Services

a. The purpose of the Online Booking Services is the booking of a flat at DIMORA IL MANDORLO. THE USE OF THESE SERVICES IMPLIES THE FULL AND UNCONDITIONAL ACCEPTANCE AND VALIDITY OF ALL THE INDIVIDUAL GENERAL TERMS AND/OR CONDITIONS, WHICH SHALL BE CONSIDERED AS AUTOMATICALLY INCORPORATED INTO THE AGREEMENT SIGNED WITH DIMORA IL MANDORLO, WITHOUT THE NEED FOR THEIR WRITTEN TRANSCRIPTION HEREIN, INCLUDING THE MOST UP-TO-DATE VERSION OF THE SAME GENERAL TERMS AND/OR CONDITIONS.

b. Contract Procedure: When the user uses this service, he will receive a confirmation e-mail that includes notification that his purchase order is being confirmed. If the user is already a customer, he/she will receive a confirmation e-mail once the amount for the Reservation has been paid, which will serve as proof of the reservation. The name of the credit card holder must match the name of the guest staying at the property. When checking in, the credit card used to make the reservation will be requested to verify the details. The credit card holder must be present at the time of check-in.

c. Termination of agreement or cancellation of a reservation
The deposit paid by credit card constitutes an element of guarantee. Cancellation is free of charge up to 15 days prior to the arrival date. In this case, the deposit already paid will be refunded using the same payment method, with a 5% deduction for electronic payment processing fees.
For cancellations made within 14 days prior to arrival and in case of no-show, the deposit will be retained in full as a penalty.

Check-in is between 4pm and 9pm. You must arrange your arrival time in advance. Check-out must be completed by 10am on the day of departure. Early check-in or late check-out are subject to availability and, if accepted, will incur an additional charge per person, payable on site.

These clauses do not apply to bookings made at special rates. In such cases, the relevant special conditions shall apply.

d. Rules on minors.

Minors under 18 years of age staying at DIMORA IL MANDORLO must be accompanied by their parents, teachers or other duly authorised adults. Accommodation staff may request documentation identifying adults such as parents/teachers as authorised persons. Local legislation may establish and determine different limits for minors.

e. Rates per number of guests, per flat and per night

Rates are valid only in writing and only for the period indicated. DIMORA IL MANDORLO reserves the right to change these prices without prior notice where justifiable reasons exist.

The reservation rates are specified during the booking process. VAT is applicable to these prices without prejudice to the application of local taxes in accordance with local regulations in each country. These local taxes shall be paid directly at the establishment. DIMORA IL MANDORLO reserves the right to request an additional credit card charge, at the time of check-out, a deposit to cover expenses (including extra charges) incurred by guests or any damage caused by guests during their stay. The timing of the payment is managed by the guest’s bank.

f. The prices shown at the time of booking include VAT at the rate in force at that time.

Should the tax rate change in the period between the date of the reservation and the date of provision of the services, resulting in a price difference, in accordance with current legislation, the rate applied to the final price shall correspond to the rate applicable at the time the services are provided or the tax accrues, even if this results in an increase in the final price indicated to the customer during the reservation process.

2.3. The user undertakes to use the services in accordance with the law, moral standards, respectability and public order, as well as the provisions of these General Terms and/or Conditions. Consequently, the user is obliged to refrain from using these services with illicit purposes and effects and/or contrary to what is established in these General Terms and Conditions, in a way that may be detrimental to the rights and/or interests of third parties or that may in any way harm DIMORA IL MANDORLO and/or its image and services.

2.4 For greater agility and in the interest of its users, DIMORA IL MANDORLO may unilaterally modify the services provided or the operational or technical conditions, as well as the conditions of use of the services themselves, at any time without prior notice. Similarly, users, in order to improve the service and establish optimum quality levels, may make suggestions for changes they consider useful by contacting those responsible for the page via the following e-mail address: [email protected]

 

3. DATA PROTECTION

We respect your privacy and work to protect your personal data. This Privacy Policy explains how we collect, use, transmit and protect your information when you interact with the websites, apps and services provided within DIMORA IL MANDORLO accommodation.

In this Privacy Policy, ‘we’ refers to the legal entity within our group that is responsible for processing your personal data.

Please read this policy carefully to learn about our procedures concerning your personal data https://www.dimorailmandorlo/privacy-policy/

4. CORRECT USE OF THE WEBSITE CONTENT BY THE USER

4.1 DIMORA IL MANDORLO declares that it is the owner of the industrial property rights (brands, trade names, etc.) that appear on this website and/or that it uses them legitimately within the framework of agreements or licences for use, and that they are duly protected by current industrial property legislation. The user undertakes to use the website in compliance with the law, diligently and correctly and, in particular, undertakes to avoid:

(a) the elimination, subtraction or manipulation of copyrights, trademarks and any other data allowing the identification of the rights of DIMORA IL MANDORLO or other holders, included in the content and/or products offered on the market through the DIMORA IL MANDORLO website, as well as all technical protection devices, digital marks and all other information mechanisms that may contain them.

(b) the use of content and, in particular, information relating to DIMORA IL MANDORLO obtained through the website for the purpose of sending advertising, communications to promote direct sales or any other type of commercial purpose, unsolicited messages addressed to a variety of persons.

(c) reproducing or photocopying, distributing, facilitating general public access through any means of public communication, transformation or modification of content, except with the authorisation of the holder of the relevant rights or if legally permitted.

(d) in general, the use of the contents in a manner or with aims or consequences contrary to the Law, moral standards, commonly accepted respectability and public order. DIMORA IL MANDORLO does not grant any licence or authorisation of use of any kind in relation to its industrial and intellectual property rights, or any other property or right relating to its website.

4.2. Procedure in case of Intellectual Property Rights Violation. If a user or third party considers that any content published on the website infringes their intellectual property rights, they must notify DIMORA IL MANDORLO by including precise and complete details of themselves and of the intellectual property rights allegedly infringed, as well as the website.

 

5. RIGHT TO AMEND THE GENERAL TERMS AND/OR CONDITIONS

DIMORA IL MANDORLO reserves the right to amend the General Terms and/or Conditions, informing users accordingly via www.dimorailmandorlo.it.

 

6. EXCLUSION OF WARRANTIES AND LIABILITY

6.1 DIMORA IL MANDORLO DOES NOT GUARANTEE THE RELIABILITY, AVAILABILITY OR CONTINUITY OF THE SERVICES OFFERED TO THE USER AND, CONSEQUENTLY, EXCLUDES ANY LIABILITY FOR ANY DAMAGES DUE TO THE LACK OF AVAILABILITY, RELIABILITY OR CONTINUITY OF ITS WEBSITE OR ITS SERVICES, HOWEVER, IT WILL TRY TO FACILITATE TECHNICAL SUPPORT FOR THE PERSON IN QUESTION AND WILL TRY TO REMEDY ANY INTERRUPTIONS IN SERVICES IMMEDIATELY BY IMPLEMENTING ALTERNATIVE MEASURES WITHIN THE SCOPE OF ITS CAPABILITIES.

6.2 DIMORA IL MANDORLO DOES NOT AGREE TO CONTROL, AND HAS NO PRIOR CONTROL OVER, VIRUSES OR ELEMENTS WITHIN ITS CONTENT THAT COULD ALTER SOFTWARE OR HARDWARE OF THE USER OR PERSONS VISITING THE WEB PAGES, AND THEREFORE SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND THAT MAY RESULT THEREFROM.

6.3 IN THE EVENT THAT, DESPITE EFFORTS TO OPERATE WITH DUE CARE AND FORESIGHT, DIMORA IL MANDORLO IS UNABLE TO OFFER THE BOOKED ROOMS FOR REASONS NOT ATTRIBUTABLE TO DIMORA IL MANDORLO, OR WHERE IT IS IMPOSSIBLE TO OFFER THE SERVICES IN ACCORDANCE WITH THE AGREED TERMS AND CONDITIONS, DIMORA IL MANDORLO WILL OFFER THE USER THE CHOICE BETWEEN A REFUND OF THE TOTAL AMOUNT PAID OR REPLACEMENT WITH OTHER ROOMS OF A COMPARABLE CATEGORY AND QUALITY. SHOULD THE SERVICE RESULTING FROM THE REPLACEMENT BE OF A LOWER CATEGORY OR QUALITY, DIMORA IL MANDORLO IS OBLIGED TO PAY THE DIFFERENCE.

7. RIGHT TO PROTECT THE GENERAL TERMS AND/OR CONDITIONS

Should any part of the provisions of these Terms and/or Conditions be declared null, unworkable or unenforceable, the remaining Terms and Conditions shall remain unaffected according to the agreed terms. DIMORA IL MANDORLO undertakes to replace the provision in question as far as possible respecting the original intention of the parties.

NO PROVISION OF THIS CONTRACT SHALL IN ANY WAY AFFECT THE REGULATIONS IN FORCE IN RELATION TO CONSUMERS. IF YOU ARE NOT A CONSUMER, YOU EXPRESSLY WAIVE YOUR RIGHT TO OPT OUT.

8. WWW.DIMORAILMANDORLO.IT AND ACCEPTANCE OF THE RULES OF USE

The user is aware that the use of these Pre-Booking and Online Booking services presupposes the complete and unconditional acceptance of each of the provisions of the Terms of Use of www.dimorailmandorlo.it in the version published by DIMORA IL MANDORLO at the time the user subscribes to the services. These Terms of Use supplement these Terms and/or General Conditions in all aspects not contradictory to them. Consequently, the user must be aware of the importance of reading the rules relating to the website before accessing and/or making use of the services.

The user/customer may submit any type of complaint using the following form: https://dimorailmandorlo.it/contact/

9. APPLICABLE LAW AND JURISDICTION

These General Terms and/or Conditions are governed by the laws of Italy. For the settlement of any disputes that may arise in relation to their validity, execution, compliance or termination, in whole or in part, DIMORA IL MANDORLO and the user agree to acknowledge the exclusive jurisdiction of the Court of Brindisi.

This contract constitutes the total and complete agreement between DIMORA IL MANDORLO and the user, and supersedes all previous covenants, commitments, declarations and agreements, written or oral, previously existing between both parties.

last revision 16/07/2025